To join our project, these terms and conditions must be
acceptable to you.
We have selected three installers to partner us for this
project. The three installers can cover the four technologies
included in our application. The installers have agreed to carry
out surveys and give quotes before Sustainable Crediton knows
whether it is successful or not. They are taking a risk which is
normal in their business that they may not convert any of the sales
leads they obtain through this project into sales. The advantage of
doing the surveys and quotes in the next 3 to 4 weeks is that if we
are successful, we can then give you the final piece of financial
information you will need to make your decision about installing
renewable heat technology. And if you then decide to proceed there
will be three months or so to get the installations and any
upgrades to insulation done before the 31st March 2013.
As in our Solar Photovoltaic (PV) Project Sustainable Crediton
will earn a £20 referral fee for every installation under this
scheme. The £20 will be included within your final invoice. This we
have learned is a very small fee as some of the other community
groups in this scheme are charging their clients 2.5% to 3% of the
final installation cost. We feel we don't need to charge this much
and it keeps our bid competitive and reduces the cost to
you.
As in our Solar PV Project the final decision to commit your
money to an installation through one of the installers is
entirely your decision. The order for the installation will be
between you and the installer. Any issues or problems you might
have will be yours to sort out although as in the PV Project
Sustainable Crediton will be here to support you. You can chose not
to install under this scheme although if you do so you will only
get the standard RHPP grant. You can compare the prices of our
installers with installers of your own choice. Some of this
technology is complex and you need to be absolutely certain that
you have made the correct decision for your own circumstances and
that the installers offer is fit for your purpose.
Please read this disclaimer so that you understand Sustainable
Crediton's position:
Please note that Sustainable
Crediton or any Sustainable Crediton individual or individuals
working to promote the Sustainable Crediton Warm Homes Project
cannot accept any liability whatsoever in respect of any loss or
damage suffered by a purchaser or any other person in respect of
any goods supplied or installed under this Project, including any
loss or damage suffered as a result of the quality or lack of
fitness for purpose of any goods supplied or installed, or any
failure by the supplier to deliver or install the goods or to
install them to the purchaser's satisfaction. Sustainable
Crediton and members of this group have provided all
information in good faith and you are solely responsible for your
own project, any survey or preparatory works and no reliance can be
placed on this document, any public meeting(s) or any other
communication from Sustainable Crediton or the
Sustainable Crediton Warm Homes Project. Please make sure you have
checked the credentials of anyone visiting your home and take
appropriate security precautions.
It is also a requirement of the DECC
that 250mm loft insulation ( where it can be fitted) and cavity
wall insulation ( if you have cavity walls) is fitted in any home
receiving an enhanced grant under this scheme. They have informed
us that they reserve the right to audit homes to ensure compliance
with this. Their sanction would be, if they found out before the
grant was given to you, to reduce the grant until compliance was
proven. If after installation and the grant was awarded, a
reduction in Renewable Heat Incentive (RHI) payments until
compliance was proven.
Sustainable Crediton has not as yet considered how we can assist
in the fitting of this insulation where it is required. We will be
asking the installers if they can include it in their scope of work
at extra cost.
The DECC have also stated that where heat pumps are installed
and existing fossil fuel boilers are left in place as a backup heat
supply, a meter will be required to be installed to meter the heat
output from the heat pump in order to make any future RHI payments
to you. The installers will include this in their quotations.
The DECC have also stated that where heat pumps completely
replace a fossil fuel boiler/heat source then they reserve the
right to install a heat meter, at their cost, to facilitate heat
pump trials they are undertaking. The installers are aware of this
and will ensure space is available within the installation to
accomodate this unlikely occurrence.
The Enhanced RHPP grant should we be successful in our bid for
funding will be payable after completion of each individual
installation. It will be in the form of a voucher which must be
processed in the way set out by the Energy Savings Trust. Certain
documentary evidence of completion will need to be submitted along
with the voucher. More on this in our next update when we have a
decision by DECC.
We have selected three installers to give you a choice. We have
not had time to do competitive tendering due to the complexity of
the technology and the multiplicity of choices of equipment and the
very different requirements you will all have. The installers we
have selected are all MCS certified for the products they install
as will be the products. They are also all members of the Renewable
Energy Association. MCS and REA require certain insurances to be in
place to protect consumers upfront deposits and both bodies have
dispute resolution processes. The installers are all
experienced and have a good reputation. They have all
offered discounts on the product lines they install.
If you are considering installing two technologies,
we would not recommend splitting the supply of say Solar
Thermal to one installer and heat pump or biomass to a different
installer, although you could do so if you wish.
Updated 20th November 2012